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FAQ: Here are some of the most frequently asked questions and their answers

Is the displayed price the selling price? Yes, the displayed price represents the selling price to the public including VAT.

I received an article that does not conform to what described, I would like to return as I do? The descriptions of our articles are constantly checked and edited. If our goods do not reflect what described above, we ask you to inform us via the e-mail address We will verify and contact you to evaluate how to proceed.

I can not access (login) my reserved area “my account”. To access your private area you must be registered and provide your e-mail address and password. By accessing HERE you can view your orders and modify your data.
If you can not remember your password, you can retrieve it from HERE.

I forgot my password, how can I recover it? If you do not remember your password anymore, you can request it by clicking HERE. By indicating your e-mail address, we will send you instructions to set a new password.

I want to change my password, how can I do it? To change your password, just access the website from HERE, click on the top right of your account and choose “Change password”.

Do I need assistance? You can contact ELLE DUE Srl at 039-325156, we will help you and advise you during the purchase phases or use the form on the Contact page.

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